Guarantee
All Dometic products are covered by a 2 year guarantee. If a product is
faulty you will need to contact Dometic on 0844 626 0133
who will arrange the repair of the product. In the unlikely event that a
product is not repairable and an exchange is necessary, Dometic will arrange
this through one of their service agents. This warranty does NOT
cover for wear and tear, incorrect installation or user error.
Secure Payment
All online payments are made through RBS Worldpay using a secure encrypted method.
Receiving Goods
Please ensure all goods are checked thoroughly before signing.
Damaged Goods or missing parts
If goods are received damaged or missing parts, then contact O'Briens Camping
within 48hrs of receipt. Arrangements will be made to collect
the damaged item, which must be kept in ORIGINAL PACKAGING.
A replacement will be dispatched after receipt of damaged goods, provided
it is in stock.
Cancelled Orders
Orders cancelled before Goods are dispatched, we will refund
all money paid by you for the goods, however an administrative
charge of £20 plus any transaction charges incurred from
payment with a credit/debit card will be deducted.
We will refund all money paid by you for the goods (excluding delivery costs), however a charge of £50.00 plus any transaction charges incurred from payment with a credit card will be deducted to cover administration charges.
If you wish to exercise your 'right to cancel ' you must inform O'Briens Camping in writing of your intention to make a return within 7 days of receipt. We will not accept any returns after 14 days.
Windows and Blinds
All Seitz Windows and blinds are non returnable.
Complaints
Please advise any complaints to Obriens via telephone or email as below.
Telephone 01264 358293
Lines are open 9.00 am until 5.00 pm Mon to Fri and 9.00 am until 12.00 pm SATEmail: enquire@obrienscamping.co.uk
Agreeing with any of the above does not affect your statutory rights.Obriens meets to WEEE Regulation